Refund and Returns Policy

Please contact us at portal@fotorecord.com with your confirmation email and/or order #.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items:

  • Gift cards

To complete your return, please contact us and we’ll handle the return or exchange. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week of recieving the order.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We will replace items if they are defective, damaged or incorrect. If you need to exchange it for the same item, send us an email at portal@fotorecord.com.

Shipping returns

We will provide you with a shipping label via email in order for you to return your items. You may also choose to pay for your own shipping costs to return your items but we will not reimburse you for that. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at portal@fotorecord.com for questions related to refunds and returns.